Privacy policy

At Kreative Kenchi (“we”, “us”, “our”), protecting your personal data and privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when you visit or purchase from our website (the “Site”).

By accessing or using our Site, you agree to this Privacy Policy and the manner in which we handle your personal data.

1. What Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

·        Name

·        Email address

·        Phone number

·        Shipping and billing address

·        Order details

·        Any messages or inquiries (including custom painting requests)

This information is collected when you:

 

·        Place an order

·        Sign up for newsletters

·        Contact customer support

 

b) Automatically Collected Information

·        IP address

·        Browser type and device information

·        Cookies and tracking technologies

This information helps us improve our Site and enhance your user experience.

c) Payment Information

We do not store your full credit/debit card or net-banking details. All payments are securely processed through trusted third-party payment gateways.

2. How We Use Your Information

We use your personal information to:

·        Process and deliver orders

·        Communicate order updates and provide customer support

·        Personalize your shopping experience

·        Send promotional communication (only with your consent)

·        Improve our services and website performance

·        Prevent fraud and ensure security

 

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

·        Remember logged-in sessions

·        Save cart information

·        Analyze website performance

You can manage or disable cookies through your browser settings; however, some features of the Site may not function properly.

 

4. Sharing Your Information

We may share your information with:

·        Logistics and courier partners

·        Payment processors

·        Customer support service providers

·        Analytics and technology partners

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cross-Border Data Transfer

In some cases, your personal information may be processed or stored outside India. We ensure that such data transfers are conducted securely and in compliance with applicable data protection laws.

6. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal data from unauthorized access, misuse, loss, or disclosure.

7. Data Retention

We retain your personal information only for as long as necessary to:

·        Fulfill orders

·        Meet legal and regulatory requirements

·        Resolve disputes or address technical issues

8. Your Rights

You have the right to:

·        Access your personal data

·        Request correction of inaccurate information

·        Request deletion of your data (subject to legal obligations)

·        Withdraw consent where applicable

To exercise these rights, please contact us at the email address provided below.

9. Children’s Privacy

Our website and services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from minors. If such data is identified, we will take immediate steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

📧 Email: kreativekenchi@gmail.com